Frequently Asked Questions

Explore below for answers to our most frequently asked questions. If you don't find what you're looking for, feel free to contact us—our team is here to help!

Customization and Products

Can I purchase on a different online platform or in-person?

If you're interested in shopping with us on a different online platform or in-person make sure to check out our find us page!

Are the stickers dishwasher-safe?

Single stickers that are dishwasher-safe on your water bottle or tumbler will be listed in their description under the Care dropdown. Be mindful of the pressure used when washing your water bottle with them on by hand.

Are the tumblers dishwasher-safe?

This may depend on the tumbler. Please review the product description for the one you are interested in. We ensure to include this information there.

Do you accept custom orders?

Absolutely! It would be our pleasure to partner with you in designing a unique creation! Over the years, we have successfully executed numerous customized projects, including stickers, tumblers, wooden decorations, and beyond. Get in touch with us through our contact us.

Orders and Shipping

What payment methods do you accept?

Payment is accepted using any of the major credit cards, including: Visa, Mastercard, Discover, and American Express. Also, we accept digital wallets: Apple Pay, Google Pay, Shop Pay, and Paypal.

How do I qualify for free shipping?

In order to receive free shipping in Canada, it is necessary to reach a minimum purchase amount of $50.00 CAD or $50.00 USD before taxes.

When ordering only stickers, they will be shipped free of charge via letter-mail within Canada within the permissible weight limit.

How long will it take for my order to arrive?

Processing time for orders is up to 5 days, after which they will be shipped. The shipping duration will vary depending on the selected option during checkout.

Returns and Support

What is your return policy?

Our return policy is to ensure your satisfaction and joy! Visit our return and refund policy for detailed information.

How can I contact customer support?

We're here to help! Reach out to our team through our contact us page.

How can I find information on new product releases and events?

For the latest updates, events, and behind the scenes follow us on socials - Facebook, Instagram, and TikTok